PET PIT STOP, INC.

PRIVACY POLICY

Last Updated: October 20, 2020

1. INTRODUCTION

Pet Pit Stop, Inc. (“Pet Pit Stop,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy (the “Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you use Pet Pit Stop’s Platform (the “Platform”) through Pet Pit Stop’s website at www.petpitstop.com (the “Website”) or Pet Pit Stop’s mobile application (the “App”).

Pet Pit Stop is committed to protecting the privacy of its Users whose information is collected and stored while using Pet Pit Stop’s Platform through our Website or App.

The capitalized terms have the same meaning as ascribed in our Website Terms of Use, Pet Owner Terms of Service, or Veterinary Services Provider Terms of Service, as applicable, unless otherwise noted here.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR WEBSITE, APP, AND PLATFORM, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR WEBSITE, APP, AND PLATFORM.

IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT [email protected].

WE DO NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE INTEND TO DO SO.

2. TERRITORIAL RESTRICTION

Our Website, App, and Platform are only available for use and download in the United States. Our Website, App, and Platform are not available for use or download by residents of, visitors to, or your employees who reside in the European Union (collectively a “European”). If you are a European, please do not download, register, and/or use our Website, App, or Platform. If you are a resident of the United States (“US”), the laws of the State of California shall apply. If you are a resident of any other country, please ensure compliance with all local laws prior to using our Website, App, or Platform. You must comply with this Privacy Policy and our Website Terms of Use, Pet Owner Terms of Service, or Veterinary Services Provider Terms of Service, as applicable.

3. WHAT INFORMATION DO WE COLLECT?

When you register to use our Website, App, or Platform, we collect personal information (also referred to as personally identifiable information or “PII”). For a Pet Owner, such personal information may include your name, online contact information such as your email address or username, phone number, user name or email address combined with password or security question and answer, photographs, and video or audio files containing an image or a voice, and other personal information. For a Veterinary Services Provider, such personal information may your name, address, phone number, primary point of contact, guarantor, veterinary premise license, IP address of server or remote station, user login for CRM for us to use, and other personal information. The information so collected will be stored on our servers. Users are able to change their personal information through their profile or account settings on our Website, App, or Platform.

1. Account Information. When you register to use our Platform or when you create an account, we will collect your personal information. We may also collect information that does not personally identify you such as your geolocation and your pet’s information, such as your pet’s name, species, breed, birthday, weight, sex, and vaccination and other medical history.
2. Financial Information. We currently do not collect or store any credit cards or bank information, as we are using a third-party payment processor. However, we will update this Privacy Policy when we start using and storing such information. We will also inform you via reasonable means if we start collecting such information from you.

4. HOW DO WE COLLECT INFORMATION?

We collect personal information from you in the following ways:

1. At registration on our Website, App, or Platform;
2. In email, text, and other electronic messages between you and our Website, App, or Platform; and
3. Through mobile and desktop applications User downloads from our Website, App, or Platform, which provides dedicated non-browser based interaction between you and our Website, App, or Platform.

We collect information from you automatically when you navigate through our Website, App, or Platform in the following ways:

1. Usage details;
2. IP addresses; and
3. Information obtained through browser cookies.

5. HOW DO WE USE YOUR INFORMATION?

We use the information that you provide to:

1. Personalize your experience in using our Platform;
2. Provide you with information, products, or services requested from us;
3. Present our Website, App, and Platform and their contents to you;
4. Provide you with notices about account and/or subscription, including expiration and renewal notices;
5. Carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection;
6. Notify you about billing and subscription events;
7. Notify you about changes to our Website, App, and Platform and any products or services;
8. Allow you to participate in interactive features on our Website, App, and Platform;
9. Improve the Website, App, and Platform;
10. Improve our customer service;
11. Administer contests, promotions, and surveys or other Website, App, and Platform features;
12. Process transactions;
13. Anonymize data and aggregate data for statistics for used internally by us only, unless otherwise used for marketing purposes as described in this Privacy Policy;
14. Contact you about our products and services that may be of interest;
15. Contact you about third parties’ goods and services; and
16. Send you periodic emails, in accordance with the CAN-SPAM Act of 2003 as detailed in Section 12, via the email address provided by you to (i) send information, respond to inquiries, and/or other requests or questions; (ii) process orders and send information and updates pertaining to such orders; (iii) send additional information related to your product and/or service; and (iv) market to our mailing list or continue to send email to you after the original transaction has occurred.

6. OUR COOKIE POLICY

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as “Cookies.”

We use Cookies on our Website and App to (a) save your preferences, (b) maintain core App functionality (such as authentication and the like), (c) aggregate data about site traffic and system load to access system health (including through Google Analytics), and (d) collect analytics regarding events that break the App or cause errors. You can set your browser to refuse all or some browser Cookies, but it may (i) affect User experience, (ii) turn off some of the features of our site, including preferences and long standing authentication session, and (iii) degrade your experience in terms of caching and speed with regards to data.

7. HOW DO WE PROTECT INFORMATION WE COLLECT?

Our Website and App receive regular security scans, penetration tests, and vulnerability tests in accordance with commercially reasonable standard. In addition, our Website and App use an SSL certificate as an added security measure. We require username and passwords for our employees who can access the personal information of Users that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to the personal information of Users that we store and/or process on our Platform and servers. We accept payment by credit card through a third party credit card processor on our behalf. We will implement reasonable security measures every time you (a) place an order, or (b) enter, submit, or access your information, (c) register, and (d) access our Platform. All data transmitted to and from our App goes through encrypted traffic. Your information will be deleted from our Website, App, and Platform within thirty (30) days of cancellation or termination.

8. DATA SECURITY MEASURES.

1. Security Measures. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, App, or Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website, Platform, or Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website, App, or Platform.
2. Fair Information Practice Principles. In the event of a personal data breach, we will notify the User within 24 hours via (i) email and/or (ii) our Platform notification system on our Website and/or App. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

9. DISCLOSURE OF PERSONAL INFORMATION

There are times when we may share Personal Information that you have shared with us may be shared by Pet Pit Stop with others to enable us to provide you over Services, including contractors, service providers, and third parties (“Partners”). This section discusses only how Pet Pit Stop may share such information with Partners. We will ensure that our Partners protect your Personal Information. The following describe how and with whom we may share your Personal Information:

Disclosure of Personal Information.

1. We may disclose personal information to our subsidiaries and affiliates.
2. We may disclose personal information to contractors, services providers, and other third parties.
3. We require all contractors, service providers, and other third parties to whom we disclose your personal information to be under contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose them.
4. We may disclose personal information in the event of a merger, sale of business, etc.
5. We require all other Partners, to whom we disclose your personal information, to enter into contracts with us to keep personal information confidential and use it only for the purposes for which we disclose it to such Partners.
6. We may disclose personal information for any other purpose for which you have provided it.
7. We may only disclose personal information as described in this Privacy Policy or your consent.

Other Disclosure of Personal Information.

1. We will disclose personal information (i) to comply with any court order, law, or legal process, including to respond to any government or regulatory request, (ii) to enforce or apply our Website Terms of Use, Pet Owner Terms of Service, or Veterinary Services Provider Terms of Service, as applicable, and other agreements, including for billing and collection purposes, (iii) if we believe it is necessary or appropriate to protect the rights, property, or safety of Pet Pit Stop, our customers or others, and/or (iv) if it is necessary or appropriate to protect the rights, property, or safety of Pet Pit Stop, our customers, or others, and this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Third Party Disclosure.

1. We do not sell, trade, rent, or otherwise transfer personal information to others, unless we provide you with advance notice. This does not include our hosting partners and other parties who assist us in operating our Website, App, or Platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
2. We do not provide non-personally identifiable visitor information for marketing purposes.

10. YOUR CALIFORNIA PRIVACY RIGHTS

Pet Pit Stop does not sell, trade, or otherwise transfer to outside third parties your “Personal Information” as the term is defined under the California Civil Code Section § 1798.82(h). Additionally, California Civil Code Section § 1798.83 permits Users of our Website, App, or Platform that are California residents to request certain information regarding our disclosure of their Personal Information to third parties for their direct marketing purposes. To make a request for such disclosure, or identification and/or deletion of Personal Information in all our systems that we store on you, please send an email to [email protected] or write us at Pet Pit Stop, Inc., 892 6th St., Norco, California 92860.

Note that (i) if we delete your Personal Information as requested, we will no longer be able to provide our services to you and (ii) we may need to keep such Personal Information for a while during the shutting down and billing process. If you would like to discuss our Personal Information storage and processing process with us, please send us an email at [email protected] or write us at Pet Pit Stop, Inc., 892 6th St., Norco, California 92860.

11. COPPA COMPLIANCE (FOR CHILDREN UNDER 13 USERS ONLY)

The Children’s Online Privacy Protection Act (“COPPA”) is a federal legislation that applies to entities that collect and store “Personal Information,” as the term is defined under COPPA, from children under the age of 13. We are committed to ensure compliance with COPPA. Our Website, App, and Platform are not meant for use by children under the age of 13. Our Website, App, and Platform do not target children under the age of 13, but we do not age-screen or otherwise prevent the collection, use, and personal disclosure of persons identified as under 13. If you would like to know more about our practices and specifically our practices in relation to COPPA compliance, please email us at [email protected].

IF YOU ARE UNDER 13, PLEASE DO NOT ACCESS OR USE OUR WEBSITE, APP, OR PLATFORM.

12 .CAN-SPAM ACT OF 2003

The CAN-SPAM Act establishes requirements for commercial messages, gives recipients the right to have businesses stop emailing them, and spells out penalties for violations. Per the CAN-SPAM Act, we will:

1. not use false or misleading subjects or email addresses;
2. identify the email message as an advertisement in some reasonable way;
3. include the physical address of Pet Pit Stop, Inc., which is 892 6th St., Norco, California 92860;
4. monitor third-party email marketing services for compliance, if one is used;
5. honor opt-out/unsubscribe requests quickly; and
6. give an “opt-out” or “unsubscribe” option.

If you wish to opt out of email marketing, follow the instructions at the bottom of each email and we will promptly remove you from all future marketing correspondences.

13. MODIFICATIONS TO OUR PRIVACY POLICY

Pet Pit Stop reserves the right, at its sole discretion, to change or modify this Privacy Policy at any time. In the event we modify this Privacy Policy, such modifications shall be binding on you only upon your acceptance of the modified Privacy Policy. We will inform you about the modifications on our Privacy Policy page via email, on our Website, App, or Platform by posting a modified version of the Privacy Policy page, or by a comparable means within a reasonable time period. Your continued use of our Website, App, or Platform shall constitute your consent to such changes.

14. LIST OF THIRD-PARTY SERVICE PROVIDERS

Pet Pit Stop uses the following third-party service providers for the provision of services as detailed under our Website Terms of Use, Pet Owner Terms of Service, or Veterinary Services Provider Terms of Service, as applicable

Additionally, if you have any questions or concerns about our third-party service providers, please email us at [email protected].

15. COPYRIGHT INFRINGEMENT/DMCA NOTICE

If you believe that any content on our Website, App, or Platform violates your copyright, and you wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to the Digital Millennium Copyright Act of 1998 (“DMCA Takedown Notice”)) must be provided to our designated Copyright Agent.

• Your physical or electronic signature;
• Identification of the copyrighted work(s) that you claim to have been infringed;
• Identification of the material on our Website, App, or Platform that you claim is infringing and that you request us to remove;
• Sufficient information to permit us to locate such material;
• Your address, telephone number, and email address;
• A statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Pet Pit Stop’s Copyright Agent to receive DMCA Takedown Notices is Nima Shariatian, at [email protected] or at Pet Pit Stop, Inc., Attn: DMCA Notice, 892 6th St., Norco, California 92860. You acknowledge that for us to be authorized to take down any content, your DMCA Takedown Notice must comply with all the requirements of this Section. Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by Pet Pit Stop in connection with the written notification and allegation of copyright infringement. 

16. CONTACT US

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

1. Privacy Officer: Nima Shariatian
2. Email: [email protected]
3. Address: Pet Pit Stop, Inc., 892 6th St., Norco, California 92860

PLEASE NOTE: IF YOU USE OUR WEBSITE, APP, OR PLATFORM, YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR WEBSITE TERMS OF USE, PET OWNER TERMS OF SERVICE, OR VETERINARY SERVICES PROVIDER TERMS OF SERVICE, AS APPLICABLE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT USE OUR WEBSITE, APP, OR PLATFORM.